Add information on how to open a request with the GAT.

1 files changed, 33 insertions, 0 deletions

diff --git a/github-management/opening-a-request.md b/github-management/opening-a-request.md
new file mode 100644
index 00000000..32f6acb3
--- /dev/null
+++ b/github-management/opening-a-request.md
@@ -0,0 +1,33 @@
+# Opening a issue for support with GitHub
+
+## GitHub issues
+
+If you need help with the following:
+- Permissions issues
+- Organization membership
+- Third-party integrations
+- Webhooks
+- Repository creation/migration
+- Repository archival
+- Other repository and configuration issues
+
+Please open an issue against the [kubernetes/org] repository describing your
+issue. If your request is urgent, please escalate to **[@kubernetes/owners]**.
+
+## Bot/Automation issues
+
+If you need help with the following:
+- Bot configuration
+- Automatic merging
+- Label issues
+- Automation feedback and feature requests
+
+Please open an issue against the [kubernetes/test-infra] repository describing
+your issue. If your request is urgent, please escalate to the
+[test-infra on-call] or reach out to `#testing-ops` on Slack.
+
+
+[kubernetes/org]: https://github.com/kubernetes/org/issues
+[@kubernetes/owners]: https://github.com/orgs/kubernetes/teams/owners
+[kubernetes/test-infra]: https://github.com/kubernetes/test-infra/issues
+[test-infra on-call]: https://go.k8s.io/oncall