diff options
| author | Bob Killen <rkillen@umich.edu> | 2019-03-13 18:56:34 -0700 |
|---|---|---|
| committer | Bob Killen <rkillen@umich.edu> | 2019-03-13 18:56:34 -0700 |
| commit | c36d17dd19df10ff587d383c620de9316807e6b2 (patch) | |
| tree | 25c3e69df0a7516657a02db4e71b6fcac8b0f8f8 | |
| parent | 393bcab173781ce8f4d7ddfa8366aadec5583824 (diff) | |
Add "Report message" to escalation guideline.
| -rw-r--r-- | communication/slack-guidelines.md | 19 |
1 files changed, 16 insertions, 3 deletions
diff --git a/communication/slack-guidelines.md b/communication/slack-guidelines.md index 630f045a..0cb86ab3 100644 --- a/communication/slack-guidelines.md +++ b/communication/slack-guidelines.md @@ -82,8 +82,20 @@ development to kubernetes, ### Escalating and/or Reporting a Problem -Join the `#slack-admins` channel and alert the admins to the current issue. This -is the **fastest way** to get an admin response with many watching the channel. +The Kubernetes Slack has an integrated tool for reporting issues. It may be +accessed by clicking on "More actions", the "`...`" to the right of a message, +and selecting **Report message**. + +This will open a new dialog prompt where you may describe the problem. When +done, it will send the reported message and your comments to **BOTH** the Slack +admins and [Code of Conduct Committee (CoCC)]. + +A Slack admin or CoCC member will work to resolve the issue or reach out for +more information. + +If the issue has not been responded to in a timely manner, Join the +`#slack-admins` channel and alert the admins to the current issue. Many Slack +admins watch the channel and should respond to you shortly. As a last resort, or if the issue is private, contact one of the admins in the [closest timezone][admins] via DM directly and describe the situation. If the @@ -246,8 +258,9 @@ inactivated accounts] for more information. [coc]: /code-of-conduct.md [admins]: ./moderators.md#Slack +[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing +[Code of Conduct Committee (CoCC)]: /committee-code-of-conduct/README.md [GitHub Issue]: https://github.com/kubernetes/community/issues/new/choose [sig-list]: /sig-list.md [Slack’s policy on inactivated accounts]: https://get.Slack.help/hc/en-us/articles/204475027-Deactivate-a-member-s-account -[Slack Archive Download]: https://drive.google.com/drive/folders/1idJkWcDuSfs8nFUm-1BgvzZxCqPMpDCb?usp=sharing [moderation guidelines]: ./moderation.md
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