Update communication/marketing-team/social-guidelines.md

Co-Authored-By: Matt Broberg <1744971+mbbroberg@users.noreply.github.com>

1 files changed, 2 insertions, 1 deletions

diff --git a/communication/marketing-team/social-guidelines.md b/communication/marketing-team/social-guidelines.md
index 002b9d39..38b905e9 100644
--- a/communication/marketing-team/social-guidelines.md
+++ b/communication/marketing-team/social-guidelines.md
@@ -36,6 +36,7 @@ Kubernetes Organization Members with access to account are:
 Q: Will the account follow other accounts?
 A: TODO (Y/N). The account is designed for information dissemination, so we will focus on that by (following no one and focusing on sharing || following everyone to extend our reach).
 
-Trolls: Don't feed them, mute them. Block them as a last resort and only after discussing with team members. Reasons to block include verbal abuse, violating the platform's terms, or violating the [Code of Conduct](https://github.com/kubernetes/community/blob/master/code-of-conduct.md). The community is open and its accounts should be too but, there are limits.
+Q: Do we engage with hostile messages? 
+A: No. Don't feed the trolls. Mute them is the correct response. Block them as a last resort and only after discussing with team members. Reasons to block include verbal abuse, violating the platform's terms, or violating the [Code of Conduct](https://github.com/kubernetes/community/blob/master/code-of-conduct.md). The community is focused on openness and our accounts should be too, but there are times when we should reduce harmful people's visibility through blocking.
 
 Credit: [Fedora Community](https://fedoraproject.org/wiki/Marketing)